Privacy Policy

At Steprrs, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, purchase our products, create an account, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide

We may collect information that you voluntarily provide, including:

• Your name;

• Email address;

• Billing and delivery information;

• Order and purchase details;

• Account login information;

• Products, sizes, preferences, or selections;

• Messages sent to customer support;

• Product reviews, survey responses, or feedback;

• Information submitted when entering a promotion or subscribing to marketing communications.

Please do not send passwords, complete payment card numbers, banking credentials, government identification documents, medical records, or other unnecessary sensitive information through email or customer support messages.

Payment Information

Payments are processed through authorized third-party payment providers.

We do not directly store complete payment card numbers or security codes. Payment providers may collect and process payment details according to their own privacy policies and security practices.

We may receive limited transaction information, such as payment status, payment method type, transaction reference, and billing confirmation.

Information Collected Automatically

When you access our website, certain information may be collected automatically, including:

• Internet Protocol address;

• Browser and device type;

• Operating system;

• Language and regional settings;

• Pages viewed;

• Products viewed or added to the cart;

• Referring website or advertisement;

• Approximate geographic location;

• Date, time, and duration of visits;

• Interactions with website features;

• Cookie identifiers and similar technical information.

This information helps us operate the website, understand how customers use it, prevent fraud, and improve our services.

How We Use Information

We may use personal information to:

• Process, confirm, and deliver orders;

• Provide order tracking and delivery updates;

• Manage returns, refunds, replacements, and exchanges;

• Respond to customer questions and support requests;

• Maintain customer accounts;

• Verify transactions and prevent unauthorized activity;

• Detect fraud, abuse, security threats, or policy violations;

• Personalize the shopping experience;

• Remember cart contents and preferences;

• Improve our products, website, advertising, and services;

• Measure website and campaign performance;

• Send transactional communications;

• Send marketing communications when permitted;

• Administer promotions, surveys, or loyalty activities;

• Comply with legal, tax, accounting, and regulatory obligations;

• Establish, exercise, or defend legal claims.

We only use personal information for legitimate business purposes and as permitted by applicable law.

Legal Grounds for Processing

Depending on where you live, we may process personal information based on:

• The performance of a contract, such as processing and delivering an order;

• Your consent, such as receiving optional marketing messages;

• Our legitimate business interests, including fraud prevention, customer service, website improvement, and business security;

• Compliance with legal obligations;

• The protection of legal rights and the safety of customers or others.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Keep the website functioning properly;

• Maintain shopping carts and customer sessions;

• Remember preferences;

• Support account login;

• Understand website traffic and performance;

• Detect errors and security risks;

• Measure advertising effectiveness;

• Provide relevant advertising where legally permitted.

Some cookies are necessary for the website to function. Other cookies, such as analytics or advertising cookies, may be optional depending on applicable law.

You may manage cookies through your browser settings or any cookie preference tool made available on the website. Blocking certain cookies may affect website functionality.

Marketing Communications

When permitted by law, we may send promotional emails regarding products, offers, or store updates.

You may unsubscribe at any time by using the unsubscribe option included in a marketing email or by contacting info@steprrs.com.

Unsubscribing from marketing messages does not prevent us from sending necessary transactional communications, such as order confirmations, shipping updates, security notices, or responses to support requests.

How We Share Information

We do not sell personal information in exchange for direct monetary payment.

We may disclose limited information to trusted third parties that help operate our business, including:

• E-commerce platform providers;

• Payment processors;

• Delivery companies and fulfillment partners;

• Customer support providers;

• Website hosting and technology providers;

• Fraud prevention and security providers;

• Analytics providers;

• Advertising and marketing providers;

• Professional advisers, such as legal, accounting, or compliance advisers;

• Government authorities when legally required.

These parties may only receive information reasonably necessary to perform their services or satisfy legal obligations.

Some privacy laws define certain advertising or analytics disclosures as a “sale,” “sharing,” or use for targeted advertising, even when no money is exchanged. Where applicable, customers may have the right to opt out of these activities.

Fulfillment and Delivery

To fulfill an order, we may share necessary information with warehouses, fulfillment partners, delivery carriers, and tracking providers.

This information may include your name, delivery information, contact details, order contents, and shipment reference.

Delivery providers process this information under their own privacy and operational practices.

Advertising and Analytics

We may use analytics and advertising services to understand website activity, evaluate campaigns, prevent repeated or irrelevant advertisements, and improve customer experience.

These providers may process device information, cookie identifiers, browsing activity, approximate location, and interactions with advertisements or website pages.

Where required, advertising or analytics cookies will be used only after obtaining appropriate consent.

Business Transfers

If Steprrs is involved in a merger, restructuring, financing, acquisition, asset sale, or similar business transaction, personal information may be disclosed or transferred as part of that transaction.

Any recipient will be expected to handle personal information consistently with applicable privacy laws.

Legal Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with a legal obligation or valid government request;

• Enforce our policies or agreements;

• Investigate suspected fraud or unlawful activity;

• Protect our rights, customers, property, or services;

• Prevent harm, abuse, or security threats;

• Establish, exercise, or defend legal claims.

International Data Transfers

Our customers, service providers, and business partners may be located in different countries.

As a result, personal information may be processed outside the country where it was originally collected. Privacy and data protection laws in those locations may differ.

Where required, we use reasonable contractual, organizational, or legal safeguards for international transfers.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods may depend on:

• The duration of the customer relationship;

• Order fulfillment and customer support needs;

• Return or refund periods;

• Fraud prevention and security requirements;

• Tax, accounting, or legal obligations;

• Dispute resolution and enforcement needs;

• Your consent and marketing preferences.

When information is no longer reasonably required, we may delete, anonymize, or securely restrict it.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, storage system, transmission method, or online service can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and should contact us if they believe their account or personal information has been compromised.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you;

• Request correction of inaccurate information;

• Request deletion of certain information;

• Request a portable copy of certain information;

• Restrict or object to certain processing;

• Withdraw consent;

• Opt out of marketing communications;

• Opt out of certain targeted advertising or data sharing;

• Appeal a decision concerning a privacy request;

• Submit a complaint to an appropriate privacy authority.

These rights may be subject to legal exceptions.

Submitting a Privacy Request

Privacy requests may be submitted to info@steprrs.com.

Please include enough information for us to understand the request and identify the relevant customer account or transaction.

For security purposes, we may need to verify your identity before completing a request. We will not ask you to send complete payment card details, passwords, banking credentials, or unnecessary identification documents by ordinary email.

We may decline or limit requests where permitted by law, including requests that cannot be verified, are excessive, conflict with legal retention requirements, or would affect the rights of another person.

Authorized representatives may submit requests where permitted by applicable law. We may require reasonable proof of their authorization.

Children’s Privacy

Our website and products are not directed toward children who are not legally able to enter into online purchases in their jurisdiction.

We do not knowingly collect personal information directly from children in violation of applicable law.

If you believe that a child has submitted personal information without appropriate authorization, contact info@steprrs.com so that the matter can be reviewed.

Third-Party Websites

Our website may contain links to websites, social platforms, payment services, tracking pages, or other third-party services.

We are not responsible for the privacy practices, security, accuracy, or content of third-party services. Customers should review the privacy policies of those services before submitting personal information.

Do Not Track Signals

Some browsers provide “Do Not Track” signals or similar privacy controls. Because there is not always a uniform industry standard for responding to these signals, our website may not respond to every browser-based signal.

Where required, we recognize legally applicable preference signals or provide other methods for exercising privacy choices.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect operational, legal, regulatory, security, or technological changes.

The updated version will be published on the website. Continued use of the website after an update constitutes acknowledgment of the revised policy, except where additional consent is legally required.

Contact Us

For privacy questions, requests, or concerns, contact:

Email: info@steprrs.com