Terms of Service

These Terms of Service govern your access to and use of the Steprrs website, products, content, and related services.

By accessing the website, placing an order, creating an account, or using any part of our services, you agree to these Terms of Service and any policies referenced within them. If you do not agree, you should not use the website or purchase our products.

1. About Our Services

Steprrs operates an online store offering foot care and related consumer products.

References in these Terms to “Steprrs,” “we,” “us,” or “our” refer to the operator of the online store. References to “you” or “your” refer to any visitor, customer, or person using our services.

We may update, modify, suspend, or discontinue any part of the website or services when reasonably necessary.

2. Eligibility

You may use our services only if you are legally capable of entering into a binding agreement under the laws applicable to you.

If you use the website on behalf of a company or another organization, you confirm that you have authority to accept these Terms on its behalf.

Our products are not intended to be purchased directly by children without the involvement and authorization of a parent or legal guardian.

3. Account Information

Some website features may allow or require you to create an account.

You are responsible for:

• Providing accurate and current information;

• Protecting your account credentials;

• Restricting unauthorized access to your account;

• Informing us if you suspect unauthorized activity;

• Ensuring that activity performed through your account complies with these Terms.

You must not share passwords, payment credentials, banking information, or other sensitive account information through ordinary email or public communication channels.

We may suspend or restrict accounts where there is reasonable evidence of fraud, abuse, unauthorized activity, or a violation of these Terms.

4. Product Information

We make reasonable efforts to display product descriptions, features, dimensions, colors, materials, and images accurately.

However:

• Screen settings may affect how colors appear;

• Product packaging may vary;

• Minor design or manufacturing differences may occur;

• Images may be illustrative;

• Product information may occasionally contain errors.

We may correct inaccuracies, update product information, or cancel affected orders where necessary.

5. Product Use

You are responsible for reviewing product instructions, warnings, care guidance, and suitability information before use.

Our products must be used only for their intended purpose and in accordance with any instructions provided.

You should discontinue use if a product causes unexpected irritation, discomfort, damage, or another adverse reaction.

Information on the website is provided for general informational purposes and is not a substitute for professional medical, podiatric, or healthcare advice.

Steprrs does not diagnose, treat, cure, or prevent medical conditions. Consult a qualified healthcare professional regarding health concerns, persistent pain, injuries, allergies, circulation problems, diabetes-related foot concerns, or other medical conditions.

6. Orders

Submitting an order is an offer to purchase products under these Terms.

An order is not fully accepted until payment has been authorized and the order has been confirmed for processing.

We may refuse, limit, or cancel an order for reasonable reasons, including:

• Product unavailability;

• Pricing or listing errors;

• Suspected fraud;

• Payment authorization failure;

• Shipping restrictions;

• Unusual purchasing activity;

• Violation of these Terms;

• Incorrect or incomplete order information.

If payment has already been collected for an order that we cancel, the applicable amount will be refunded.

7. Order Information

You are responsible for providing accurate billing, contact, and delivery information.

Steprrs is not responsible for delays, failed delivery, additional carrier charges, or lost packages caused by incorrect, incomplete, or outdated information supplied during checkout.

Contact customer support promptly if you notice an error. Changes cannot be guaranteed after an order has entered processing or shipment.

8. Prices and Payment

Prices are displayed in the currency shown during the shopping and checkout process.

Unless otherwise stated, prices may not include:

• Delivery charges;

• Expedited shipping fees;

• Customs duties;

• Import taxes;

• Local fees;

• Currency conversion charges;

• Charges imposed by banks or payment providers.

The total amount available during checkout will include applicable charges collected directly by Steprrs.

You authorize the selected payment provider to charge the amount displayed when you submit an order.

We reserve the right to correct pricing errors. If a material pricing error affects your order, we may contact you, cancel the order, or provide the option to proceed at the corrected price.

9. Promotions and Discount Codes

Promotions, discounts, gifts, bundles, and coupon codes may be subject to separate conditions.

Unless otherwise stated:

• Promotions cannot be combined;

• Discounts have no cash value;

• Promotional offers may be limited by product, customer, location, or availability;

• Codes must be applied before completing checkout;

• Offers may be changed or withdrawn before an order is submitted;

• Promotional products may not qualify for separate cash refunds.

We may cancel or restrict promotions where there is evidence of misuse, manipulation, duplicate accounts, automated activity, or fraud.

10. Shipping and Delivery

Delivery times are estimates and are not guaranteed unless expressly stated.

Shipping may be affected by circumstances outside our reasonable control, including:

• Carrier delays;

• Customs inspections;

• Weather conditions;

• Public holidays;

• Transportation interruptions;

• High order volume;

• Incorrect delivery information;

• Local delivery restrictions.

Ownership and risk related to an order are transferred as determined by applicable law and the delivery method used.

Customers are responsible for monitoring tracking information and arranging timely collection when a carrier directs a package to a pickup location.

11. Customs and Import Charges

International orders may be subject to customs duties, import taxes, brokerage charges, or other government fees.

Unless collected during checkout or required otherwise by law, these charges are the customer’s responsibility.

Steprrs does not control customs decisions, local tax assessments, or inspection delays.

Refusing a package because of customs or import charges may result in deductions for shipping, return, carrier, or handling costs from any approved refund.

12. Returns and Refunds

Returns, refunds, replacements, exchanges, cancellations, and damaged-item claims are governed by our Return and Refund Policy.

By placing an order, you agree to review and follow that policy.

Nothing in these Terms limits consumer rights that cannot lawfully be excluded.

13. Intellectual Property

The website and its content, including product descriptions, text, graphics, photographs, logos, icons, videos, page layouts, designs, and software, are owned by or licensed to Steprrs and are protected by applicable intellectual property laws.

You may access and use the website only for personal, lawful, and non-commercial shopping purposes.

You may not, without permission:

• Copy or republish website content;

• Use our branding in a misleading way;

• Sell, license, or commercially exploit our content;

• Remove copyright, trademark, or ownership notices;

• Reproduce product photographs or descriptions for commercial use;

• Create unauthorized derivative works;

• Scrape, extract, or systematically collect website data;

• Impersonate Steprrs or represent yourself as an authorized partner.

14. Customer Reviews and Submitted Content

You may have the opportunity to submit reviews, photos, feedback, comments, or other content.

By submitting content, you confirm that:

• You have the right to submit it;

• It is accurate to the best of your knowledge;

• It does not violate another person’s rights;

• It is not fraudulent, unlawful, threatening, abusive, defamatory, or misleading;

• It does not contain malware, spam, or unauthorized advertising;

• It does not disclose unnecessary sensitive information.

You grant Steprrs a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, translate, and display submitted content for business, promotional, and operational purposes, subject to applicable law.

We may remove or decline content that violates these Terms.

15. Acceptable Use

You must not use the website or services to:

• Violate any law or regulation;

• Commit fraud or misrepresent your identity;

• Interfere with website security or operation;

• Introduce viruses or harmful code;

• Attempt unauthorized access to accounts or systems;

• Collect information about other users without authorization;

• Use automated systems to overload, scrape, or manipulate the website;

• Submit false refund, delivery, or payment claims;

• Abuse promotions, discounts, or return policies;

• Infringe intellectual property or privacy rights;

• Engage in harassment, threats, or abusive conduct.

We may restrict or terminate access when these requirements are violated.

16. Third-Party Services

The website may use or link to third-party services, including:

• Payment processors;

• Delivery carriers;

• Tracking platforms;

• Social media services;

• Analytics providers;

• Advertising platforms;

• External websites.

Third-party services operate under their own terms and policies.

Steprrs does not control and is not responsible for third-party content, availability, security, privacy practices, or actions, except to the extent required by law.

17. Electronic Communications

By using the website or contacting us electronically, you agree that we may communicate with you through email, website notices, account notifications, or other electronic methods.

Transactional messages may include:

• Order confirmations;

• Payment updates;

• Delivery notifications;

• Return or refund information;

• Customer support responses;

• Security or policy notices.

Marketing communications are handled in accordance with our Privacy Policy and applicable law.

18. Privacy

Our collection and use of personal information are governed by our Privacy Policy.

By using our services, you acknowledge that personal information may be processed as described in that policy.

19. Service Availability

We aim to keep the website available and functioning properly, but uninterrupted access cannot be guaranteed.

The website may be temporarily unavailable because of:

• Maintenance;

• Security updates;

• Technical errors;

• Hosting or network failures;

• Third-party outages;

• Events outside our reasonable control.

We are not responsible for temporary interruptions where reasonable steps are taken to restore service.

20. Disclaimer of Warranties

To the extent permitted by law, the website, content, and services are provided on an “as available” basis.

We do not guarantee that:

• The website will always be uninterrupted or error-free;

• All information will always be complete or current;

• Every product will meet every individual preference or expectation;

• Product use will produce identical results for every customer;

• The website will be free from all harmful components.

This section does not exclude warranties, guarantees, or consumer rights that cannot legally be excluded.

21. Limitation of Liability

To the maximum extent permitted by law, Steprrs will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the website, products, or services.

This may include loss of data, business opportunity, revenue, profit, or reputation.

Where liability cannot be excluded, our liability will be limited to the amount permitted under applicable law.

Nothing in these Terms excludes or limits liability for:

• Fraud;

• Willful misconduct;

• Death or personal injury caused by negligence where exclusion is prohibited;

• Mandatory consumer protections;

• Any liability that cannot legally be limited.

22. Indemnification

To the extent permitted by law, you agree to compensate Steprrs for reasonable losses, claims, liabilities, and expenses resulting from:

• Your unlawful use of the website;

• Your violation of these Terms;

• Your infringement of another person’s rights;

• Fraudulent or abusive activity performed through your account.

This provision does not apply where the loss was caused by Steprrs or where indemnification is prohibited by law.

23. Events Beyond Reasonable Control

We are not responsible for delays or failures caused by events outside our reasonable control.

These events may include natural disasters, severe weather, war, civil unrest, government action, epidemics, transportation disruption, labor disputes, supply shortages, telecommunications failures, and carrier interruptions.

We will take reasonable steps to reduce the impact of such events where possible.

24. Termination

We may suspend or terminate access to the website or services when there is reasonable evidence that you have:

• Violated these Terms;

• Engaged in fraud or abuse;

• Threatened website security;

• Misused promotions or refund procedures;

• Violated applicable law;

• Harmed other customers, service providers, or Steprrs.

Termination does not affect rights, obligations, payments, disputes, or liabilities that arose before termination.

25. Changes to These Terms

We may update these Terms to reflect changes in our operations, products, technology, legal obligations, or business practices.

Updated Terms will be published on the website.

Your continued use of the website after updated Terms become effective means you accept the revised Terms, except where additional consent is required by law.

Terms applicable to an order will generally be those in effect when the order was submitted, unless a change is legally required.

26. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply.

The affected provision will be interpreted or modified only to the minimum extent necessary to make it enforceable where legally permitted.

27. No Waiver

A delay or failure by Steprrs to enforce any provision of these Terms does not waive the right to enforce it later.

Any waiver must be clear and apply only to the specific circumstance for which it was given.

28. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and other policies published on the website, form the agreement between you and Steprrs regarding the use of our services.

29. Consumer Rights and Applicable Law

These Terms are governed by the laws applicable to the operation and transaction, without removing mandatory protections available to customers in their country or region.

Customers may be entitled to bring claims before courts or consumer authorities available under applicable law.

Nothing in these Terms requires a customer to waive rights that cannot legally be waived.

30. Contact Us

For questions about these Terms of Service, orders, or use of the website, contact:

Email: info@steprrs.com